Customer Service Adviser
| Job Type | Permanent Full Time |
| Location | Corby, Northamptonshire |
| Area | 149 |
| Sector | Plastics |
| Salary | £20000 - £22000 per annum |
| Start Date | ASAP |
| Job Ref | 24-00062_1708013161 |
| Job Discipline | Professional |
| Job Views | 724 |
- Description
- Pontem Group are working with one of the UK's leading manufacturer and suppliers of domestic glazing solutions. Our partner is seeking a dedicated Customer Service Adviser to join their successful and expanding team in Corby. The successful candidate will play a pivotal role in maintaining excellent customer relations and ensuring smooth operations within the department.Role: Customer Service Adviser
Location: Corby
Contract: Permanent
Salary: £20-22,000 p/a (DoE)
Hours: Monday-Friday 8:30-4:30 (including 1 hour break)
Role Overview:
The Customer Service Adviser's responsibilities will include:- Upholding best practices in customer service processes, internal procedures, and administration in line with company policies.
- Maintaining accurate and updated documentation of all customer service processes.
- Cultivating strong relationships with both customers and internal teams.
- Collaborating with the Customer Service Manager to execute departmental operations efficiently.
- Coordinating and communicating changes in delivery schedules to relevant stakeholders.
- Approaching process improvements with a positive mindset.
- Keeping delivery schedules and production lists current.
- Organising remedial actions to ensure customer satisfaction.
The ideal candidate has:- Strong attention to detail.
- Proficient handwriting and note-taking skills.
- Ability to prioritize tasks and handle multiple responsibilities.
- Self-motivation while also being an effective team player.
- Capability to work under deadlines.
- Excellent phone etiquette.
- Strong customer service skills.
- Essential IT experience, particularly in Word and Excel.
In return, we offer:- Monday to Friday, 8:30 am to 4:30 pm with a one-hour break.
- Excellent career progression opportunities.
- Bank holidays and Christmas period off.
- Annual salary ranging from £20,000 to £22,000, depending on experience.
- Access to a mental health and wellness helpline.
- Full and comprehensive onboarding and training programme.
- Pension scheme.