IT Team Leader - Yorkshire/Remote - up to £50,000 + benefits
Our client, a fast-growing, forward-thinking technology consultancy are looking for an energetic IT Team Leader to become a vital member of their rapidly growing IT team. A key partner to some of the world's largest brands, the firm specialises in providing an industry-leading consultancy service across software development, hardware, embedded, and cloud technologies. Our client operates multiple sites across the EMEA region and are proud to implement employee ownership.
The IT Team Leader will report to the Head of IT, Information Security and Compliance, where you will lead a small IT team that are responsible for IT Support and Project Delivery. This role will require a hands-on approach to be IT Support/Project Delivery, as well as line management of a team. Monitoring of all IT systems for potential problems and investigation and resolution of any issues, including daily check of critical systems, is vital to this role.
Role Responsibilities
* Responsibility for all people management aspects of the IT team. Including assigning of work and tasks were required.
* Creating a cohesive team environment through consistent management
* Managing the IT Service Desk - ensure tickets are allocated and picked up within SLA's, regular update to end users across 6 locations.
* Implementing strategies and IT projects defined by the Head of IT, Information Security & Compliance.
* A sound knowledge of the best practices in IT security, including awareness and adherence when undertaking IT tasks.
* Delivering infrastructure projects which include managing subcontractors, installation and set-up of server and network infrastructure (enterprise switches & gateways)
* Provide support that consistently meets or exceeds Customer expectations.
* Ensure service KPI's & SLAS's are met.
Experience
* Experience managing a 1st, 2nd, and 3rd line support teams.
* Proven hands-on Infrastructure support experience - Windows, Linux (Ubuntu, CentOS) both server and endpoint environments, Mac (macOS) & Network Infrastructure including: Virtual Server Environments, Microsoft Exchange 365, Microsoft Office 365, Windows Desktops - Windows Servers 2019, Apple Business Manager, Configuration and support of Microsoft Management including Azure, Security Endpoint Management (MDM), Windows Active Directory, Configuration and support of Microsoft Teams & SharePoint
* Security Infrastructure and software - Firewalls (Cisco,Pfsense),Antivirus, IPS
* Network infrastructure and configuration - Cisco, IPsec, OpenVPN, VPN (Virtual Private Networks), WIFI
* Storage infrastructure - Synology NAS, ZFS & replication technology
* Backup Solutions
* Experience in Atlassian products - Jira Service Desk, Jira & Confluence.
This is a career defining opportunity for a skilled IT Team Lead to work at an exciting, extremely fast growing technology consultancy, where you can earn upto £50,000 and a healthy benefits package including bonus and pension.
If you are interested in this role, please reach out or call Harley on 0121 820 7020 to have a confidential discussion.
